Our assistance
SEI Laser is always in contact with its customers and guarantees a prompt, personalised response: our specialised technical team is located throughout the world thanks to its branches and dealers.
The company, in fact, focuses on the continuous, permanent training of its technicians with instruction on new laser systems and updating courses on systems already installed.
SEI Laser places the same focus on the technical team of its customers, preparing them, assisting them and certifying them. The updating courses are scheduled regularly throughout the year to ensure that the laser systems are used in a professional way.
LONG LIFE PROGRAM
Our know-how is at your disposal because scheduled maintenance is a source of savings in the long term
INTELLIGENT ASSISTENCE
Each customer is unique: for this reason our assistance changes accordingly
REMOTE DIAGNOSIS: SEI Laser guarantees immediate technical assistance via remote control software: all that is needed is a simple Internet connection to check the status of the system, analyse the problem and schedule the maintenance service.
The assistance team connects to the customer’s desktop via TeamViewer
TELEPHONE ASSISTANCE: incoming telephone calls are handled immediately by our team, who hand them over to the different technicians depending on the customer’s needs and the technical features of the problem.
ON-SITE ASSISTANCE AT THE CUSTOMER’S COMPANY: if the customer’s problem cannot be handled remotely, our technicians will provide prompt assistance at the customer’s sites.